Vickie Wai Hay Chan, BACP

Vickie Wai Hay Chan is a BACP-registered counsellor and certified sex therapist who moved to the United Kingdom with her family in 2022. She holds a Master Degree in Counselling from Australia, earned in 2006, and has accumulated 18 years of professional experience, including more than 15 years practising in Hong Kong. Her training includes professional certificates in the Satir Growth Model for individual and family therapy and in sex therapy, and she is recognised as a Certified Sex Therapist.

Vickie works full time as a counsellor and sex therapist and has worked in hospitals and social service organisations providing support to people facing mental health challenges. Over the past decade she has gained particular expertise in employee assistance program settings, helping clients with work stress, relationship concerns, mental health issues, crisis intervention and sex therapy. Her practice is informed by family therapy principles and humanistic perspectives, drawing especially on Satir's model to explore family dynamics and personal patterns.

Vickie believes that each person has inner resources to draw on when facing life challenges, and she aims to help clients identify and strengthen those capacities. She invites people who want to explore their strengths, improve self-help skills and work through relationship or sexual health concerns to connect and begin a collaborative journey toward greater wellbeing.

Therapeutic approaches for online care and connection

Vickie draws on client-centered therapy to create a supportive, non-judgmental space where a person’s own goals and experiences guide the work. This approach focuses on listening, empathy and helping clients access their own strengths to address issues such as self-esteem, life transitions and interpersonal concerns.

She also uses Cognitive Behavioral Therapy (CBT) to help clients identify unhelpful thought patterns and develop practical strategies to manage symptoms of anxiety, depression and stress. CBT offers structured techniques that can be adapted to short-term goals and everyday challenges.

Finding the right approach is part of the therapeutic process, and Vickie works collaboratively with each client to tailor methods to their needs, goals and preferences. Together they assess what feels most helpful and adjust the plan as progress unfolds.

Online sessions by video call, phone, live chat or text-based messaging make it possible to fit therapy into busy lives and to access support from different locations. These options offer flexibility in scheduling, allow for continuity of care across time zones, and enable clients to engage in therapy in ways that suit their communication style and practical circumstances.