Hayley Matthews, BACP, NCPS

Hayley Matthews is a qualified therapeutic counsellor who offers both short-term and long-term support within mental health services. She works with people facing a wide range of difficulties including depression, social anxiety, generalised anxiety, post traumatic stress, relationship problems, loss and bereavement, loneliness, life-changing events, family conflict, work-related stress, addiction, and issues with confidence and self-esteem. Her practice recognises that each person experiences the world in a unique way and that past experiences shape present responses.

Hayley primarily uses a person-centred approach, creating a relational space defined by genuineness, warmth, honesty, respect and a non-judgemental stance. She explores life experiences with clients to help make sense of current patterns and to identify practical, realistic steps for improving wellbeing. Drawing on additional methods such as cognitive behavioural techniques and solution-focused ideas, she adapts her work to suit each person and may invite creative activities like metaphor, journaling or expressive writing to support reflection.

With a background in the care sector, Hayley brings a commitment to improving quality of life and empowering people to find workable solutions. She is a registered member of BACP and NCPS - professional counselling credentials that signal membership of recognised counselling bodies - and her practice is clinically supervised and fully insured. Hayley provides sessions by telephone and online, aiming to make therapy accessible and responsive to individual needs.

Approaches that guide online therapy sessions

Attachment-Based Therapy focuses on how early relationships shape expectations and patterns in later connections. It helps people explore attachment-related anxieties, intimacy concerns and recurring relational difficulties by identifying familiar ways of relating and working to create more secure patterns.

Client-Centred Therapy places the person at the heart of the process, offering empathetic listening and acceptance so clients can explore their experiences and values. This approach supports self-understanding and is often useful for issues such as low self-esteem, depression and navigating life changes.

Cognitive Behavioral Therapy (CBT) offers practical tools to identify and adjust unhelpful thought patterns and behaviours. It is commonly used for anxiety, stress and mood difficulties and provides structured strategies that can be practiced between sessions.

Finding the right approach is part of therapy. Hayley works collaboratively with each person to agree which methods best suit their needs, goals and preferences, and she adapts the plan as therapy progresses.

Online sessions - via video calls, phone, live chat or text-based messaging - offer flexibility for different schedules and comfort levels. These options make it easier to fit therapy into daily life, reduce travel needs, and allow consistent contact with registered professionals and therapists from wherever clients are based within the United Kingdom.