Donna Hendricks, BACP, NCPS

Donna Hendricks is a UK-based therapist with 12 years of experience supporting adult clients across voluntary, private and NHS settings. She is registered with the BACP - the British Association for Counselling and Psychotherapy - and holds NCPS credentials, bringing formal professional recognition to her practice. Donna trained with a degree in Counselling and completed a Master's in Cognitive Behavioural Psychotherapy, equipping her with a range of evidence-based tools to address difficulties such as stress, anxiety, depression, trauma and abuse, grief and loss, low self-esteem, social anxiety, OCD and panic.

Her core training is in the person-centred approach, which places the client’s own experience at the centre of the work. Donna describes her role as one of respectful curiosity - she assumes that clients are the experts in their own lives and focuses on understanding what has happened to them rather than labeling what is wrong. That stance combines with cognitive behavioural methods learned at postgraduate level to offer practical strategies alongside empathetic listening.

In sessions she aims to create a space where people feel heard, valued and understood, helping clients gain clearer insight and a renewed sense of hope as they work toward their personal goals.

Therapeutic Approaches and Online Support

Donna draws on client-centred therapy and cognitive behavioural therapy (CBT) to guide online work. Client-centred therapy focuses on listening, empathy and acceptance - the therapist follows the client’s lead to build understanding and self-awareness, which can be helpful for issues tied to past experiences, attachment and self-esteem. CBT offers structured techniques to identify and change unhelpful thoughts and behaviours, making it useful for managing anxiety, depression, panic and obsessive patterns.

Choosing the right approach is part of the therapeutic journey. Donna works collaboratively with clients to explore which methods fit their needs, goals and preferences, and adapts the way she uses different tools as the work progresses so clients feel involved in those decisions.

Online therapy through video calls, phone sessions, live chat or text-based messaging provides flexibility for people balancing work, family or mobility needs. These options make it easier to attend regularly, try different session formats and access registered professionals from the comfort of home, while maintaining the same therapeutic focus and professional standards as in-person work.