Charlotte Yau, BACP

Charlotte Yau welcomes people navigating life between cultures, identities and caring roles. She works with those who have recently migrated, grew up between cultural worlds or who are supporting loved ones, offering a space to explore feelings of disconnection, belonging and unspoken grief tied to identity, language or family expectations. Many clients seek therapy to reflect on their journey, process difficult memories and rebuild a sense of identity and stability in a new context, and Charlotte provides a setting where complexity is met without the need to explain or defend cultural values.

Her approach is warm and compassionate, aimed at helping people reconnect with themselves, develop resilience and restore balance. Clients bring a range of concerns including anxiety, stress, low mood, grief and identity struggles, and Charlotte supports each person with care, compassion and practical hope. She respects individual narratives and cultural backgrounds while working collaboratively to make sense of experiences and move toward meaningful change.

Charlotte holds BACP, which is the British Association for Counselling and Psychotherapy and indicates membership of a UK professional body for counsellors and psychotherapists. She is available for sessions on Mondays, Wednesdays and Thursdays and offers supportive, culturally aware therapy to people seeking a thoughtful, empathetic space to be heard.

Therapeutic approaches and online care

Charlotte uses Acceptance and Commitment Therapy, Cognitive Behavioral Therapy and Mindfulness Therapy to support clients in online sessions. Acceptance and Commitment Therapy (ACT) focuses on helping people live by their values while learning to accept difficult thoughts and feelings rather than fighting them - useful for anxiety, low mood and life changes. Cognitive Behavioral Therapy (CBT) helps identify unhelpful thought and behaviour patterns and introduces practical strategies to reduce symptoms and improve daily functioning, which can help with stress, depression and anxiety. Mindfulness Therapy teaches present-focused awareness and gentle self-observation to reduce reactivity and build emotional regulation, supporting those dealing with grief, trauma responses and ongoing stress.

Finding the right approach is part of the therapeutic journey and Charlotte works collaboratively with each person to determine which methods best match their needs, goals and preferences. She tailors the work as the relationship develops so treatment can shift when different support is required.

Online sessions - by video call, phone, live chat or text-based messaging - make it easier to fit therapy into a busy life, remove travel barriers and allow continuity when circumstances change. For many people, these options increase access, convenience and flexibility while still allowing meaningful work with registered professionals and therapists who adapt approaches to the online setting.