Susan Pollard, NCPS

Susan Pollard is a registered therapeutic counsellor with seven years of professional experience, offering compassionate, client-centered support to people navigating stress, anxiety, relationship challenges, grief, trauma, addictions, and life transitions. She works from the premise that each person is the expert on their own life, and she creates a collaborative partnership that encourages clients to make informed choices and take practical steps forward.

As a practitioner holding the NCPS credential, Susan brings recognised professional registration to her practice. Her style is non-directive and grounded in empathy, providing a space without judgment where the immediate, present experience is explored while acknowledging how past events can be triggered by current situations.

Susan attends to the whole person by examining belief systems and self-perceptions to determine whether those beliefs still serve the client today. She also considers the wider social and environmental influences that connect to presenting concerns, helping clients see links between context and internal experience.

With a focus on empowerment and clear, practical support, Susan aims to help individuals take the first brave step toward change and to sustain progress over time. She works collaboratively to tailor the therapeutic process to each person’s needs, priorities, and pace.

Client-Centered and Mindfulness Approaches for Online Support

Susan uses client-centered therapy, which focuses on building a respectful, non-judgmental partnership where the client’s perspectives and choices guide the work. This approach is helpful for people facing life transitions, relationship or identity questions, low self-esteem, and challenges that benefit from a supportive space to explore options and values.

She also integrates mindfulness therapy, teaching practical awareness skills that help reduce reactivity to stress and improve present-moment noticing. Mindfulness techniques can assist people dealing with anxiety, stress, grief, and difficulties with emotional regulation by offering tools to observe thoughts and sensations with greater clarity.

Finding the right therapeutic approach is part of the process, and Susan collaborates with each person to determine which methods best match their needs, goals, and preferences. She reviews progress and adapts strategies as the work evolves so clients remain active partners in deciding what feels most helpful.

Online therapy offers practical flexibility for busy lives: sessions can take place by video call or phone, and shorter conversations can happen via live chat or text-based messaging. These options make it easier to fit therapy into daily routines, maintain continuity during life changes, and access a registered professional from wherever the client is located within the therapist’s service area.