Fiona Connell, NCPS

Fiona Connell recognises that asking for help can be one of the most difficult first steps, and she meets each person with patience and understanding as they begin that process. She offers a calm, non-judgemental space where clients can explore their experiences, consider change, and work towards personal growth.

Fiona brings experience from many years of work with a mental health charity and now runs a private practice. She works as a pluralistic counsellor, which means she draws on a range of approaches and tailors them to each client rather than following a single model. Her practice is grounded in a person-centred way of working, with sessions shaped around the individual needs and priorities of the person in front of her.

Warmth, kindness and integrity guide Fiona's working style, and she uses regular check-ins to ensure the work continues to meet a client’s goals. She also holds the NCPS credential, which indicates professional registration in counselling and related practice.

Fiona emphasises collaboration in planning a way forward, and she is clear about boundaries around safety - personal nature of sessions is central to the therapeutic partnership and will only be set aside where there is a serious risk of harm to the client or others. Her areas of focus include stress, anxiety, trauma and abuse, grief, self-esteem, depression, addictions, anger and career concerns.

Approaches that guide online therapeutic work

Fiona routinely draws on person-centred practice, which focuses on understanding each client from their own perspective and building sessions around their needs. This approach helps when someone wants a supportive space to explore feelings, values and personal goals without feeling directed by the therapist.

She also practises from a pluralistic stance, combining techniques from different evidence-based methods to suit the individual. A pluralistic approach is helpful when a single style does not fit - it allows the therapist and client to try different ways of working and adopt what is most helpful for issues such as anxiety, trauma responses or relationship difficulties.

Finding the right therapeutic approach is part of the work, and Fiona treats that as a collaborative process. She will help clients identify what is and is not working, and together they will adapt methods and goals to match the client's needs, preferences and pace.

Online therapy with Fiona is offered by video call, phone, live chat or text-based messaging, providing flexibility for people with busy schedules or mobility constraints. These options make it easier to maintain continuity of care, fit sessions around work or family life, and access support from wherever the client is located within the therapist's service area.